Privacy Policy

Who we are

NATURE'S STORY, LLC operates a licensed cannabis retail store at 6455 Topanga Canyon Blvd, Woodland Hills, CA 91303, under California Department of Cannabis Control license C10-0001023-LIC. Contact: info@natures-story.com or (818) 456-4743.

What the app stores

If you create an account, the app stores your name, email, phone, optional birthday, loyalty balances, spin history, redemptions, and store messages in the Nature's Points database, hosted for us by Supabase in the United States. It is the same account the loyalty website uses, so it works on both. If you request spend points, the app sends the amount, purchase date and time, the product and quantity and any note to the same database so staff can check the register and add your points. If you leave a review, the app sends your star rating, the review type and your message, linked to your account. Each daily spin stores the prize, its code and when it was redeemed. Deleting your account deletes your spins, reviews, pending requests and request notes. Bag and order history, visit-checklist progress, support notes, and journal text stay on your iPhone. Your birthday is used to confirm age and for the in-store birthday perk. Reminders, if you allow notifications, are scheduled on the device. If you are signed in, the app also registers this iPhone's Apple push token with the Nature's Points database, linked to your account, together with whether Store alerts (promotional messages) are on. Store alerts are off until you turn them on, and the token is removed when you sign out or delete your account.

What the app does not do

It does not collect payment card numbers — payment happens at the counter or on arrival. It runs no advertising SDKs, no analytics SDKs, and no cross-app trackers. It uses your location only on the iPhone: when you place a pickup or delivery request it checks, against a map of California built into the app, that you are in California (orders are limited to California), and with location allowed it checks whether you are at the store to show the Welcome-in card. Your location is never sent to us, looked up on a map service, or stored. It does not access HealthKit or your contacts, and it never displays Metrc track-and-trace identifiers.

Network requests

These services receive requests. Sign-in, sign-up, password reset, and your loyalty record go over HTTPS to the Nature's Points database (Supabase) and carry your email and the account data listed above. The menu and product photos come from the store's point-of-sale system (Meadow, getmeadow.com) through the same Nature's Points server; that request carries nothing about you. If you allow notifications, Apple's push service delivers Store alerts to your device token. If either request fails, the app says so and keeps working with what it has. Nothing else in the app leaves your iPhone.

Orders

A bag you submit is a pickup or licensed-delivery request for this one store. In this version the order and its code are recorded on your iPhone and shown to staff at the counter; the app charges nothing and transmits no card data.

Demo mode

"Explore the demo" and the App Review account (review@natures-story.com) use fictional on-device data that never leaves the phone and is not a real customer record.

Why we collect it

To run Nature's Points, to enforce California's 21+ (or 18+ with a physician's recommendation) age gate required of licensed cannabis retail, to remember your checklist and notes, and to let you reach the store. We do not sell personal information and we do not share it with data brokers.

Who sees it

Your account record sits with the retailer's processor, Supabase, under its data-processing terms; store staff read it to run the loyalty program; and the app caches a copy in its own storage container on your iPhone. We disclose information only when California cannabis regulators or a valid legal process require it.

California privacy rights

You may request access to, correction of, or deletion of personal information, and you will not be treated differently for exercising those rights. Use Delete accountunder Account in the app, which deletes your account from the store's loyalty database and erases the app's data container on that device, or email info@natures-story.com. We respond within the timelines the CCPA and CPRA set. Records the State requires a licensed retailer to keep are retained only as long as the law mandates.

How long it is kept

Your account record stays in the Nature's Points database until you ask us to delete it. Local records remain until you delete the account or remove the app. Deleting the account wipes the app's data container; deleting the app removes it as well.

Children

This app is not directed to children and is restricted to adults 21 and over, or adults 18 and over with a current physician's recommendation. We do not knowingly collect information from anyone under 18.

Changes

If we collect a new category of information or add a processor, we will update the effective date above, show the change in the app, and keep this URL as the policy of record in App Store Connect. Questions: info@natures-story.com.